Job summary

Phnom Penh
Bachelor Degree
Job type:
Full time
Open Negotiable

Sales Manager

Job Description

Leads, develops and motivates the sales team

  • Leads the team by personally demonstrating and encouraging the Service team to demonstrate the JLR Customer First Behaviours in all interactions with customers and colleagues  
  • Ensures the Sales team works closely with Service, Parts and Administration colleagues to deliver outstanding customer service
  • Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is available
  • Implements performance management, coaches and develops the team to improve performance
  • Allocates resources to optimise seasonal and promotional peaks

Drives performance to achieve key targets and deliver continuous improvement

  • Manages day to day operations of the Sales team to ensure the achievement of key targets 
  • Sets and monitors individual and team performance against agreed new and used vehicle sales and profitability targets, supports and motivates team members to achieve targets
  • Ensures the Sales team have full knowledge and understanding of product, promotional and marketing activities. Ensures team display all advertising and point of sale literature as directed by the manufacturer
  • Works with Sales Executives to approve part exchanges and purchases of used cars
  • Sanctions and manages any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display
  • Agrees individual gestures and customer discounts
  • Reviews CLP results and produces action plan to achieve targets
  • Ensures timely and accurate reporting of brand data
  • Manages all car stock, new and used, ensures profit is maximised and achieves an acceptable return on stock investment
  • Maintains the agreed annual rate of stock turnover, linking stock levels and availability to sales levels
  • Measures departmental sales performance, credit and finance commission, outstanding debtor information weekly and takes the appropriate action to ensure targets are being met
  • Reviews pricing policy, discounts and trade-in dealing to ensure profitability level is maintained
  • Ensures all sales administrative systems, reports and record keeping are completed accurately and on time
  • Continuously reviews and improves sales processes and systems to deliver increased levels of customer satisfaction while maximising profitability

Delivers key sales operations

  • Develops a professional working relationship with manufacturers and other dealers
  • Formulates and implements marketing plans for new car launches, initiates and implements used car sales promotions
  • Monitors the cleanliness of the showroom and any other sales related areas
  • Improves customer satisfaction by developing and implementing strategy with the Sales team
  • Assists Dealer Principal in managing and ordering new vehicle stock, evaluating part exchange vehicles and pre-owned car stock turn decisions
  • Supports Dealer Principal in maintaining and reviewing a suitable model mix

Works as a full member of the Dealership team 

  • Assists the Dealer Principal to formulate new and used sales strategy and policy
  • Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers, ensuring that customers are introduced to the Service team
  • Works with colleagues across the Dealership to investigate and resolve customer complaints
  • Uses feedback to improve skills and performance of self and the Service team
  • Understands and follows relevant JLR Operational Guidelines  
  • Ensures the Sales team adheres to legal, environmental and health and safety requirements ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards

Key Success Criteria 

  • Sales volume and profitability targets
  • Customer satisfaction targets (e.g. CLP, mystery shop)
  • Process delivery and compliance (e.g. Sales core process)
  • Market penetration targets
  • Employee engagement and retention targets
  • Employee training and development targets 
  • Personal training and development targets 

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