Job summary

Phnom Penh
Master Degree
Job type:
Full time
USD 2,500 - USD 4,000

Head of Card Services & E-Banking

Job Description
  • Overseeing the provision of Card and Electronic Banking Services covering:
    • ATMs
    • POS
    • Cards Issuing
    • Internet Banking
    • Electronic payroll
    • Other CARD SERVICES channels/products as they arise
  • Assisting in the establishment of the CARD SERVICES systems and infrastructure by:
    • managing local platform and infrastructure
    • controlling and managing service delivery resources
    • ensuring proper cost allocation and chargeback mechanisms are in place
  • Ensure ongoing knowledge of competitor activity, and work with senior management to incorporate into CARD SERVICES strategy. 
  • Tracking and understanding of CARD SERVICES profit and loss.
  • Delivery of CARD SERVICES management information.
  • Build and maintain strong, positive relationships with customers
  • Ensure that the CARD SERVICES Customer base relationship remains healthy, and that relationship staff are aware of customer activity
  • Uptime for all EB systems and services are maximized
  • Placement of ATMs; continuously consider new opportunities for increased market presence in high impact areas, and best usage of existing machines.
  • Ensure proper controls are in place to limit operating risks to acceptable levels
  • Ensure the design, measurement and reporting of risk management KRAs for your team.
  • Manage CARD SERVICES stock (eg ATMs, POS terminals etc) and consumables (eg cards, terminal rolls, journal rolls etc).
  • Manage and control the CARD SERVICES General Ledger accounts to ensure full balance and reconciliation is accurate and timely and that no values remain uncleared/outstanding.
  • Manage and track the CARD SERVICES Segment’s profit and loss. Have an understanding of revenue and expense items and key drivers for profitability. Forecast management and update.


  • Management of new or enhanced CARD SERVICES products, services and channels
  • Actively embrace and demonstrate commitment to the Values and aspirations.
  • Ensure sharing of “best practices” ideas.
    Embrace, drive and support changes.
  • Identify potential process/service enhancements, escalate as appropriate, and document suggestions.

Job Requirement
  • Tertiary qualifications in a business related field such as Accounting/Commerce/IT
  • At least 3 years in a managerial capacity in the Card Services and Electronic Banking Channel division of a Bank or financial institution.
  • Thorough knowledge of Card Center policies, procedures and practices. Incumbent should have knowledge or experience in all functional areas of the center including marketing, credit, collections, card security, data processing, authorization, customer service, etc.
  • Knowledge of the Electronic Banking Platforms in use throughout the International network.
  • Have good contacts and networking with people in the credit card related industry e.g. Plastics, POS, Payment Solutions, Marketing Cards, etc.
  • Strong people management with the ability to drive performance
  • Superior communication and interpersonal skills with the ability to influence outcomes
  • Proven ability to establish credibility and maintain and develop good business relationships with high profile customers
  • Flexible with the ability to assimilate quickly into a demanding role/environment
  • Knowledge of CARD SERVICES system architecture (hardware and software)
  • General financial and business administration skill or experience


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